Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: PO Box 814 Holt Michigan US 48842. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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There are certain situations where only partial refunds are granted (if applicable):Īny item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery will be refunded in full or part at our discretion. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused, unopened, factory sealed in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns/Refunds/Exchanges are only offered on damaged or defective items. We recommend that you order a small size to sample any flavor/oil/consumable product that you have not tried before to make sure that you will like it prior to ordering a large size. Cricket Creek Enterprises cannot provide refunds based on personal tastes and preferences. As individual tastes are subjective and will vary from person to person. During checkout you will be given the option to choose the shipping service and speed.ĭue to the nature of our products most are exempt from being returned. Our shipping rates based on total weight of the items -see below. USPS Express Mail Shipping time, 1-2 days (email for a price and to enable this option for your order if over 3 pounds) USPS Priority Mail shipping time, 2-3 business days (on average) USPS Standard Shipping time 3-6 business days (on average) All items ship from our location in Michigan. We do our very best to get your order to you quickly. You may still place an order while we are unable to ship and we will ship it out to you as soon as we return.
When we are Closed a banner will inform you on the homepage of the website and a Pop Up window will appear letting you know the date we will return and resume shipping orders. We are a small family business and do close occasionally for Vacation and Family Matters. In some extreme cases we may at our discretion opt to use a different carrier and shipping and handling times may vary.
If you need an order urgently it is best to contact us directly, to confirm that we can meet your expectations.Most orders ship out within 1-2 business days and are received within 2-5 business days from the date shipped (continental US).
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